How It Works
From message to delivery here's the journey
Eight simple steps that turn a WhatsApp message into the right part, delivered with an invoice and everything handled.
Step 01
Start a conversation
The customer messages Xico Peças on WhatsApp — no app, no prior registration.
Step 02
Customer recognition
The system checks whether it's a new or returning customer and personalises the chat.
Step 03
Vehicle identification
The customer provides the VIN, uploads a vehicle document, or shares the details manually.
Step 04
Tell us what you need
The customer describes the desired part in natural language, like a normal conversation.
Step 05
Xico Peças searches the inventory
The Xico Peças agent processes the request and searches across all connected supplier inventories.
Step 06
Get matched results
The best matching parts are returned, sorted by price and availability.
Step 07
Quotation & payment
The customer picks a product, receives the pricing, selects a method, and uploads proof.
Step 08
Confirmation & invoice
Payment is approved, the invoice is generated, and the order is confirmed on WhatsApp.
FAQ
All FAQ's
Describe the part in plain language on WhatsApp. You can mention the part name, symptoms, or vehicle details — our Xico Peças interprets your message and matches it to available inventory.