Legal
Terms and Conditions
These terms explain the rules for using Rede Peças, Xico Peças, and our automotive marketplace, including searches, quotations, purchases, payments, delivery, and services.
Effective date: 22 September 2026Simple terms for a reliable marketplace
Use Rede Peças responsibly, confirm vehicle compatibility before buying, and review each quotation carefully. We help coordinate the journey while keeping supplier responsibilities and your consumer rights clear.
1. Acceptance of these terms
By accessing our website, messaging Xico Peças on WhatsApp, requesting a quotation, or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the services. If you act for a business, you confirm that you have authority to bind that business.
2. About Rede Peças
Rede Peças is an AI-powered automotive marketplace connecting customers in Angola with independent parts suppliers, workshops, logistics providers, and other automotive service providers. We may facilitate discovery, communication, quotations, payment confirmation, invoicing, and fulfilment, but the identified supplier or service provider remains responsible for its products and services.
3. Eligibility and account information
You must have legal capacity to enter a contract and provide accurate, current contact, vehicle, delivery, and billing information. You are responsible for activity carried out through your phone number, WhatsApp account, or other access credentials and must tell us promptly if you suspect unauthorised use.
4. Searches and AI-assisted matching
Xico Peças uses artificial intelligence to interpret natural-language requests and compare them with available inventory. Results, compatibility suggestions, images, and descriptions are provided to assist your search and may contain errors. Before ordering, you must review the part number, vehicle make, model, year, VIN, specifications, condition, quantity, and intended use.
5. Quotations and product availability
Quotations are based on information available when issued and remain subject to stock, supplier confirmation, taxes, delivery fees, and any stated validity period. A quotation is not a reservation or binding acceptance until Rede Peças confirms the order. We may correct obvious pricing or description errors before confirmation and will give you the choice to accept the correction or cancel.
6. Orders and contract formation
Your order is an offer to buy. A contract is formed only when you receive an order confirmation through our website, WhatsApp, email, or another approved channel. We may decline or cancel an order for unavailable stock, suspected fraud, payment failure, legal restrictions, safety concerns, or an obvious error. If payment has been received for a cancelled order, the relevant amount will be refunded.
7. Prices, payment and invoices
Prices are shown in the stated currency and may include or exclude taxes and delivery as indicated in the quotation. You must use an approved payment method and provide genuine proof of payment when requested. Orders may be held until funds are verified. Invoices are issued using the details you provide; please review them promptly and report any discrepancy.
8. Delivery, collection and risk
Estimated delivery or collection times are not guaranteed and may be affected by suppliers, carriers, customs, weather, traffic, or events outside our control. You must provide a safe, accessible address and ensure an authorised person can receive the order. Risk passes on delivery or collection, while ownership passes only after full payment unless applicable law requires otherwise.
9. Inspection, returns and refunds
Inspect products promptly and notify us within the period stated in your order or required by law if an item is missing, damaged, incorrect, or materially different from its description. Returns require authorisation and must include the item, packaging, accessories, and proof of purchase. Installed, used, altered, electrical, special-order, or correctly supplied parts may not be returnable except where defective or required by law.
10. Warranties and automotive services
Products and services may carry supplier or manufacturer warranties described at purchase. Warranty coverage may exclude normal wear, misuse, incorrect installation, accidents, unauthorised modification, or use in an incompatible vehicle. Workshop diagnoses, repairs, and installation are performed by the identified provider under its own service terms. Nothing here limits mandatory consumer rights.
11. Acceptable use
You may not misuse the services, submit false information or payment proof, interfere with security, scrape or reverse engineer the platform, impersonate another person, infringe intellectual-property rights, send unlawful or harmful content, or use the service for fraud. We may suspend access, cancel affected transactions, preserve evidence, and cooperate with authorities where reasonably necessary.
12. Third-party services and intellectual property
WhatsApp, payment services, maps, supplier sites, and other third-party tools are governed by their own terms. Rede Peças does not control those services. The Rede Peças and Xico Peças names, branding, software, content, and platform design are owned by us or our licensors. We grant you a limited, personal, revocable right to use the services for lawful automotive purchasing purposes.
13. Liability
To the extent permitted by law, Rede Peças is not liable for indirect, incidental, special, or consequential loss, lost profits, or losses caused by inaccurate information you provide, third-party platforms, supplier acts, improper installation, or events beyond reasonable control. Our aggregate liability relating to an order will not exceed the amount paid for that order, except where liability cannot lawfully be limited.
14. Changes, governing law and disputes
We may update these terms to reflect changes to our services, partners, or legal obligations. The revised terms will show a new effective date. These terms are governed by the laws of Angola. Please contact us first so we can try to resolve any concern in good faith; unresolved disputes are subject to the competent courts of Angola, without limiting any mandatory consumer remedy.