Privacy Policy

1. Who we are

Rede Peças is an AI-powered automotive marketplace that connects customers in Angola with parts suppliers, workshops, and service providers. Customers may search on our website or talk to Xico Peças through WhatsApp.

Rede Pecas - Comercio e Prestação de serviços (SU), Lda

Numero de Indetificacao Fiscal (NIF): 5003494543

Contacts: +244 923 36 86 26

E-mail: admin@redepecas.ao

Angola Main Office: Casa n 62, Rua IIhas Mauricias, Bairro Zona Verde (Benfica), Communa de Ramiros, Municipio de Belas, Luanda.

2. Information we collect

We collect information you provide, information generated through your use of our services, and limited technical information needed to operate and secure the platform.

• •Contact details, including your name, phone number, WhatsApp number, and email address.
• •Vehicle and request details, including make, model, year, VIN, part descriptions, symptoms, photos, and uploaded documents.
• •Order information, quotations, delivery details, invoices, payment method, and payment proof. We do not store full card credentials.
• •Conversation records with Xico Peças, customer support, suppliers, and workshops.
• •Device, browser, IP address, approximate location, usage, cookie, and diagnostic data.

3. How we use information

We use personal information to provide and improve Rede Peças, respond to requests, identify vehicles, match parts, prepare quotations, process orders and payments, issue invoices, coordinate delivery or service, provide support, prevent fraud, secure our systems, comply with law, and communicate service updates. Where permitted, we may also send relevant product news or offers; you can opt out at any time.

4. AI-assisted matching

Xico Peças uses artificial intelligence to interpret natural-language messages and help match requests with supplier inventory. Automated tools support our team but do not remove your ability to ask for human assistance. Important purchase, compatibility, and payment decisions should be confirmed before completing an order.

5. WhatsApp and third-party platforms

When you contact us through WhatsApp, Meta processes information under its own privacy terms. Links, payment providers, maps, analytics tools, suppliers, and service providers may also process data under their own policies. We encourage you to review those policies before using third-party services.

6. How we share information

We share only what is reasonably necessary with connected suppliers, workshops, logistics partners, payment and invoicing providers, cloud and communications vendors, professional advisers, and public authorities where legally required. We do not sell your personal information. Service providers must use information only for agreed purposes and protect it appropriately.

7. Legal bases and consent

Depending on the context, we process information to perform a contract or take steps at your request, comply with legal obligations, pursue legitimate interests such as security and service improvement, or act with your consent. You may withdraw consent for future processing where consent applies.

8. Data retention

We keep information only for as long as needed for the purposes described here, including customer support, warranty, accounting, tax, dispute, fraud-prevention, and legal requirements. Retention periods vary by record type. When information is no longer needed, we delete or anonymise it securely.

9. Security

We use administrative, technical, and organisational safeguards designed to protect personal information, including access controls, secure infrastructure, monitoring, and staff procedures. No transmission or storage system is completely secure, so please avoid sending unnecessary sensitive information in chat.

10. Your privacy rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction on, or a copy of your personal information. You may object to certain processing, withdraw consent, or opt out of marketing. We may need to verify your identity before completing a request. You may also contact the relevant data-protection authority.

11. Cookies and analytics

Our website may use essential cookies for security and operation and optional cookies for analytics or preferences. You can manage cookies through your browser or available consent controls. Disabling essential technologies may affect some features.

12. Children's privacy

Rede Peças is not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided information to us, please contact us so we can review and delete it where required.

13. International transfers

Some service providers may process information outside Angola. Where information crosses borders, we use appropriate contractual, organisational, and legal safeguards designed to protect it.

14. Changes to this policy

We may update this policy as our services, partners, or legal obligations change. We will post the revised policy with a new effective date and provide additional notice when a change is material.